Terms & Conditions
Effective Date: July 16, 2026 Version: 1.0
These Terms & Conditions ("Terms") govern access to and use of Ekai, a business management platform operated by VeyonLab ("Ekai," "we," "us," or "our"), including its billing and point-of-sale tools, inventory management, customer relationship management, and AI-assisted analytics and ad generation (collectively, the "Service").
These Terms constitute a binding agreement between VeyonLab and the business entity that registers for an account (the "Business," "you," or "your"), acting through an authorized representative. By creating an account, checking the acceptance box presented at signup, or otherwise accessing or using the Service, you confirm that you have the authority to bind the Business to these Terms and that the Business agrees to be bound by them.
If you do not agree to these Terms, do not create an account or use the Service.
1. Acceptance of Terms
1.1. Acceptance of these Terms, together with the Privacy Policy incorporated by reference, is a condition of registration. The Service will not create an account unless this acceptance is affirmatively recorded.
1.2. The individual completing signup represents that they are authorized to act on behalf of the Business and to accept these Terms on its behalf. Ekai is entitled to rely on that representation without independent verification.
1.3. If we update these Terms, continued use of the Service after the effective date of an updated version constitutes acceptance of the updated Terms. Material changes will require re-acceptance as described in Section 14.
2. Description of Service
2.1. Ekai is a multi-vertical business management platform for businesses operating in Nepal, including restaurants, clothing retailers, tile and stone dealers, and general retail. The Service includes, depending on your subscription plan and business type:
- Point-of-sale billing and order management;
- Inventory and stock tracking;
- Role-based access management for staff accounts;
- Customer relationship management, including loyalty tracking;
- AI-assisted business analytics and reporting;
- AI-assisted marketing content generation (ad copy and video ad scripts).
2.2. Certain features described in our marketing materials or pricing pages may be labeled "coming soon" and are not yet available. Availability of any feature is not guaranteed until it is actively enabled in your account. As of the Effective Date, WhatsApp-based customer messaging (WhatsApp CRM) and staff attendance tracking are not available to businesses; this does not affect the operation of other features.
2.3. We may add, modify, or discontinue features of the Service at our discretion, as described in Section 9.
3. Eligibility & Account Registration
3.1. To register for the Service, you must be a real, operating business (or an authorized representative acting on its behalf) legally permitted to conduct business in Nepal. The Service is not intended for personal, non-commercial use.
3.2. You must provide accurate registration information, including your business name, contact details, and applicable tax registration numbers (PAN and/or VAT number), which the Service records and displays as part of your business profile and invoices. You are solely responsible for the accuracy of this information. Providing false, misleading, or fraudulent registration information is a material breach of these Terms and may result in immediate suspension or termination of your account.
3.3. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including activity by staff members you invite. You must notify us promptly of any unauthorized use of your account.
3.4. You may invite staff members to your account and assign them roles with different levels of access (e.g., staff, manager, owner). You are responsible for the actions of every user you authorize to access your account, and for ensuring that access is limited to individuals appropriately authorized within your business.
4. Subscription Plans & Payment
4.1. The Service is offered under multiple subscription tiers (currently Starter, Business, and Growth), each with different feature sets and usage limits, priced in Nepalese Rupees (NPR). Current pricing and plan details are published on our website and are subject to change at our discretion.
4.1.1. We will notify you of any pricing change using one or more of the contact details you have provided us (including registered mail, email, or phone), before the new pricing takes effect for your account.
4.1.2. A pricing change will not apply to a subscription period you have already paid for — you retain full access to the Service for the remainder of that period at the price you paid. If you do not wish to continue at the new price, you may cancel your subscription before the new pricing takes effect for your next billing period. Continuing to use the Service into a billing period to which the new pricing applies constitutes acceptance of that pricing.
4.2. Plan changes, upgrades, and downgrades are currently handled manually through our support team rather than a self-service billing portal. Requests to change your plan should be directed to us using the contact details in Section 15.
4.3. Ekai does not currently process or store payment card information. Payments for subscription fees, and payments your Business collects from its own customers through the Service, are recorded and reconciled outside of any integrated card-processing system. You remain solely responsible for how you collect payment from your own customers and for compliance with any payment method's own terms of use.
4.4. Fees, once paid, are non-refundable except where required by applicable law or expressly agreed by us in writing.
5. Business's Responsibilities
5.1. You are responsible for the accuracy and lawfulness of all data you enter into the Service, including product listings, pricing, inventory records, staff records, and customer information.
5.2. Where you collect personal information about your own customers using the Service (such as names, phone numbers, dates of birth, or purchase history for loyalty programs), you act as the data controller for that information, and Ekai acts as a data processor on your instructions. You are responsible for:
(a) obtaining any consent from your customers required under applicable law before collecting their personal information through the Service;
(b) ensuring you have a lawful basis to collect, store, and use that information for your business purposes; and
(c) responding to any request, inquiry, or complaint your own customers make regarding their personal data, except to the extent it concerns Ekai's own handling of that data as described in our Privacy Policy.
5.3. You are solely responsible for reviewing, editing, and approving any content generated using the Service's AI-assisted features (including marketing copy, video ad scripts, and draft message replies) before publishing, sending, or otherwise relying on it. See Section 6.
5.4. You agree not to use the Service to: (a) violate any applicable law, including Nepali consumer protection or data protection law; (b) infringe the intellectual property or privacy rights of any third party; (c) transmit unlawful, defamatory, or fraudulent content; (d) attempt to gain unauthorized access to the Service, other accounts, or our systems; or (e) interfere with or disrupt the integrity or performance of the Service.
5.5. You are solely responsible for complying with any tax, invoicing, record-keeping, or other regulatory obligations that apply to your business under Nepali law, independent of your use of the Service. The Service is a business management tool and does not itself constitute tax, legal, or accounting advice, and its use does not substitute for your own compliance obligations.
6. AI-Generated Content Disclaimer
6.1. The Service uses third-party artificial intelligence models to generate marketing ad copy, video ad scripts, business analytics summaries, and draft replies to customer messages, based on data you provide or that exists in your account (such as sales figures, inventory levels, or conversation text).
6.2. AI-generated content is provided as a drafting aid only. It may be inaccurate, incomplete, factually wrong, culturally inappropriate, or unsuitable for your intended purpose. Ekai does not review, verify, or guarantee the accuracy, legality, or suitability of any AI-generated content.
6.3. You are solely responsible for reviewing and editing any AI-generated content before publishing it, sending it to a customer, relying on it for a business decision, or using it in any way. You must not represent AI-generated analytics or summaries as independently verified financial, tax, or legal advice. Ekai is not liable for any loss, reputational harm, regulatory issue, or business decision arising from your use of AI-generated content without adequate review.
6.4. AI processing for these features is performed by a third-party AI service provider. See our Privacy Policy for details on what information is shared with that provider.
7. Intellectual Property
7.1. As between you and Ekai, you retain all ownership rights in the business data, content, and materials you upload to or create within the Service, including your product catalogs, customer records, and any content you author (excluding AI-generated drafts prior to your adoption of them, which are licensed to you as described below).
7.2. You grant Ekai a limited, non-exclusive license to host, process, and display your data as necessary to operate the Service for you, including transmitting relevant data to the third-party service providers described in our Privacy Policy. You also grant Ekai the right to use your data (a) in aggregated or de-identified form for any purpose connected with operating and growing our business, including improving and developing the Service and producing analytics, and (b) in identifiable form where reasonably necessary to detect, investigate, and prevent fraud, abuse, or security incidents across the Service, in each case as described in Section 3 of our Privacy Policy.
7.3. The Service itself — including its software, design, branding, and underlying technology — is owned by VeyonLab and protected by applicable intellectual property law. Nothing in these Terms grants you any right to the Service's underlying software or branding beyond the right to use the Service as intended.
7.4. AI-generated content produced for your account through the Service is licensed to you for use in connection with your business upon generation, subject to Section 6. This license does not extend to content generated for or belonging to any other Ekai customer.
8. Data Protection Reference
8.1. Our collection, use, and handling of personal data, including data about your Business, your staff, and your customers, is described in our Privacy Policy, which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Privacy Policy on a data-handling matter, the Privacy Policy controls.
9. Service Availability & Modifications
9.1. We aim to keep the Service available and operating reliably, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, technical issues, or circumstances outside our reasonable control, including outages of third-party service providers we depend on.
9.2. We may modify, add to, or discontinue any feature of the Service at our discretion. Where reasonably practicable, we will provide advance notice of changes that materially reduce functionality you actively use. Features marked as planned or "coming soon" (including WhatsApp CRM and staff attendance tracking as of the Effective Date) are not committed to any particular release date and may change or be withdrawn before launch without liability to you.
10. Limitation of Liability
10.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EKAI AND VEYONLAB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2. Without limiting the foregoing, Ekai is not liable for:
(a) business decisions made in reliance on AI-generated analytics, insights, or content, including any decision made without independent review as required under Section 6;
(b) losses arising from inaccurate, incomplete, or fraudulent information you or your staff entered into the Service, including inaccurate tax registration data;
(c) outages, delays, errors, or data loss caused by third-party service providers we rely on to deliver the Service, including our AI processing provider and cloud storage provider, to the extent such causes are outside our reasonable control;
(d) any dispute between you and your own customers, including disputes arising from your use of the Service to collect or process their personal data; or
(e) unauthorized access to your account resulting from your failure to safeguard your account credentials.
10.3. To the extent liability cannot be fully excluded under applicable Nepali law, Ekai's total aggregate liability to you arising out of or related to these Terms or the Service, for any cause of action, shall not exceed the total subscription fees paid by you to Ekai in the twelve (12) months immediately preceding the event giving rise to the claim.
10.4. The Service and all AI-generated content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement, except as expressly stated in these Terms or as cannot be excluded under applicable law.
11. Indemnification
11.1. You agree to indemnify, defend, and hold harmless VeyonLab, its officers, employees, and affiliates from and against any claim, liability, damage, loss, and expense (including reasonable legal fees) arising out of or related to:
(a) your breach of these Terms or the Privacy Policy;
(b) your violation of any applicable law, including tax law, consumer protection law, or data protection law, in connection with your use of the Service;
(c) your collection, use, or handling of your own customers' personal data through the Service, including any failure to obtain required consent;
(d) inaccurate or fraudulent business or tax registration information you provided; or
(e) content you published, sent, or relied upon that was generated using the Service's AI-assisted features without adequate review.
12. Termination
12.1. You may stop using the Service and request closure of your account at any time by contacting us using the details in Section 15.
12.2. We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached these Terms, provided fraudulent registration information, used the Service unlawfully, or failed to pay applicable fees.
12.3. Upon termination, your right to access the Service ends immediately. Data associated with your account is retained in accordance with our Privacy Policy, which may extend beyond the date of termination.
12.4. Sections 7, 10, 11, 13, and this Section 12.4 survive termination of these Terms.
13. Governing Law & Dispute Resolution
13.1. These Terms are governed by the laws of Nepal, without regard to conflict-of-laws principles.
13.2. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation between the parties shall be subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.
14. Changes to Terms
14.1. We may update these Terms from time to time. The "Effective Date" and "Version" at the top of this document will be updated accordingly.
14.2. For material changes — those that meaningfully reduce your rights or materially expand your obligations — we will require renewed acceptance before you can continue using the Service, recorded in the same manner as your original acceptance at signup. Non-material changes (such as clarifications or corrections) take effect upon posting.
14.3. It is your responsibility to review these Terms periodically. Continued use of the Service after a non-material change constitutes acceptance of that change.
15. Contact Information
Questions about these Terms should be directed to:
Veyon Lab (operating Ekai) Email: contact@veyonlab.com Website: veyonlab.com Address: Mahalaxmi-04, Lalitpur, Nepal